The concept of treating a customer like you would treat your grandmother became the Grandmother Philosophy when Chris Coltran was on a sales call as a sales rep. One of his largest customers in Billings, Montana was the #3 franchise in the country, ahead of major cities like New York, Miami, Dallas, Los Angeles, and Chicago. When his customer said, “they treat every customer like their Grandma,” Chris immediately said, “What a great idea for a book!” This was the day the Grandmother Philosophy was conceived.
G - Greet Every Customer Immediately R - Read Body Language A - Attitude is Everything N - Never Prejudge D - Do Unto Others as They Want Done Unto M - Make an Impression that will last a lifetime O - Own you Products T - Think like a Salesperson H - Honesty E - Everyone is a Potential Customer R - Remember to Treat Every Customer Like You Would Treat Your Grandmother
"Awesome experience. Chris really understands the values of the customer and his grandmother philosophy is very eye opening! Highly recommend!!"
Jason D., Kentucky
"Chris is not only a fantastic speaker and phenomenal motivator, he is also a humble man with a servants heart. Of all the instructors we have had at our University, Chris is by far the most revered.
David G., Kennesaw Business Assoc.
"Chris Coltran is the best sales trainer that I have been to in my over 30 years of selling. His presentation is lively and straight forward keeps everyone involved and motivated through out the session. It’s all about engaging and how to make the sale. "
John R., New Jersey
Chris is a great speaker and trainer. He gets his audience involved and very interactive. He also takes the time to make sure each person leaves feeling like they want to be the best in their field
Brian P., Atlanta, GA
"His book challenges you to see your potential clients in a simple way, treat them like your grandmother. By treating my customer the way I would my grandmother allows me to build authentic relationships and really get to know them."
Jessica B., Atlanta, GA
"Chris is amazing! He teaches in a way that pulls you in. You can tell he truly loves what he does by the passion he instills in others."
Rachel P., Kennesaw GA
"Chris is a great motivator and sales trainer. Been working with for years and look forward to working with him for years to come."